Grow your business with customer reviews and feedback.
Your business reputation is either positive or negative. When people are finding a service provider, the first action taken is looking at past customer feedback and reviews. Having a positive reputation turns prospects into customers. The Feedback Ally platform takes the stress out of gathering feedback and reviews from your customers and helps you close deals.Â
Streamline the process of getting reviews and feedback with our platform that fully automates the process.
We know how frustrating it is when you do good work but one or two customers were not happy and they left a review that gives a negative impression on your business. The best way to combat negative reviews and to try and prevent them by asking every customer for honest feedback. This will help stop negative experiences so you can address them privately without it having to be public. The other thing to do is to get more positive reviews to push the negative ones down. Our automated system makes it simple to do.
It works in 3 simple steps:
Build a custom review form to start collecting feedback.
Send automated review requests via email & SMS.
Send automated review requests via email & SMS.
Display reviews on your site with a simple line of code.
Choose the perfect plan for your business.
Basic
Great for businesses with fewer than 150 monthly customer interactions.
✔ All Core Features
Features are listed below.
✔ 1 Property
A property is a unique domain on which the embed code is installed and for which testimonials are collected.
✔ 2,500 Visitors
Unique visitors that view our social proof tools (widgets, FOMO popups or Wall of Love) on your website(s) per month.
✔ 30 Testimonial Submissions
Maximum number of new testimonials collected in a month.
✔ 1,000 Contacts
Total customers from whom you request testimonials/reviews.
✔ 500 Emails
Number of email messages that can be sent per month via the AutoRequest platform.
✔ 100 SMS Texts
Number of SMS message segments that can be sent per month via the AutoRequest platform. Usage over this is charged on a metered basis from $0.025 per message segment.
$40/mo
Professional
Great for businesses with less than 450 monthly customer interactions.
✔ All Core Features
Features are listed below.
✔ 1 Property
A property is a unique domain on which the embed code is installed and for which testimonials are collected.
✔ 5,000 Visitors
Unique visitors that view our social proof tools (widgets, FOMO popups or Wall of Love) on your website(s) per month.
✔ 150 Testimonial Submissions
Maximum number of new testimonials collected in a month.
✔ 5,000 Contacts
Total customers from whom you request testimonials/reviews.
✔ 2,500 Emails
Number of email messages that can be sent per month via the AutoRequest platform.
✔ 200 SMS Texts
Number of SMS message segments that can be sent per month via the AutoRequest platform. Usage over this is charged on a metered basis from $0.025 per message segment.
$70/mo
Ultimate
Great for businesses with more than 450 monthly customer interactions.
✔ All Core Features
Features are listed below.
✔ 4 Properties
A property is a unique domain on which the embed code is installed and for which testimonials are collected.
✔ 25,000 Visitors
Unique visitors that view our social proof tools (widgets, FOMO popups or Wall of Love) on your website(s) per month.
✔ 1,000 Testimonial Submissions
Maximum number of new testimonials collected in a month.
✔ 15,000 Contacts
Total customers from whom you request testimonials/reviews.
✔ 5,000 Emails
Number of email messages that can be sent per month via the AutoRequest platform.
✔ 750 SMS Texts
Number of SMS message segments that can be sent per month via the AutoRequest platform. Usage over this is charged on a metered basis from $0.025 per message segment.
$180/mo
Core Features
AutoRequests
Generate testimonials on autopilot by sending automated review requests via email & SMS. Choose from our high converting, niche-based templates or create your own.
Add or Import Existing Testimonials
Already have lots of testimonials? Great! Add them quickly via the dashboard or import them in seconds from other platforms (Facebook, Google) or via a CSV file.
Publish to Other Platforms
Customers can easily publish their comments to review platforms including Google My Business, Facebook Pages, and Yelp.
SuperLinks
Make your customers’ lives even easier with pre-filled forms based on the data you already hold. Supports merge tags and other formats.
Live Previews
Customers can view a live preview of their testimonial as they create it, adding to the fun factor.
SmartAvatars
Research shows that faces sell. Allow users to add their avatar with one-click imports from social accounts or by using our fast image uploader.
Custom & Enterprise
Many Locations?
We can put together a custom plan for you.
Agencies
Have clients?
We can support you and your clients. We offer great recurring discounts & commissions. Reach out to learn more.
"We can send automated review requests straight to our customers phone. "
- Alliance CM
Frequently asked questions.
Can we request reviews on different websites?
Yes of course. We have integrations with all of the top websites and platforms to leave reviews. We recommend focusing on no more than three sites so you give your customers a clear path on what you want them to do.
What happens after I sign up?
After you sign up you will be directed to the Feedback Ally App dashboard. From there you can create your account and begin to import customers, sync old reviews, and set up your feedback campaigns. We also offer premium onboarding where we will set up everything for you. Send a message to our team to inquire about this add-on one-time service.
What are your support hours?
General Support hours are between 9 AM and 6 PM US Central, Monday through Friday except on most major US holidays.
Can I change my plan?
All of our plans are month to month. If you want to upgrade to a higher-tier plan, you can do so in the billing area of the dashboard. It will take effect immediately and you would only pay the difference between the two plans and your subscription date would change to the new upgrade date. If you want to downgrade, it will take place immediately and your next billing will be the following month.
What are the contract terms?
Don't you miss being able to shake someone's hand and not doubting for a second they would do what they said they would do? That has always been our philosophy. Our terms are pretty simple. If you try our service and it doesn't seem to be the right fit for you then all you have to do is cancel the service in the portal or send us a message and we will start the offboarding process. Our plans are month to month as we believe in earning your business every single month.
What happens if I cancel?
If you do not want to continue our service, we will make sure you have access to everything and we will help facilitate providing files or access for you to offboard your data.
Get in touch
Send a Message
If you have questions about our service or if you are a multi-location business wanting to learn more about how we can partner with you, fill out the form, and someone from our team will reach out to you.